Wp Support & Maintenance

LICENSING
Licenses are valid for one year from the date of purchase. When asking for support you may be asked to provide a valid license key as proof of purchase.
SOFTWARE UPDATES
Updates are included for free for one year. If you have a valid and active license key, and your purchased plugin(s) supports it, updates will be delivered automatically from the WordPress dashboard. If your plugin(s) does not support automatic upgrades, then updates can be downloaded from your account page.
SUPPORT SERVICES
Support for purchased plugins is given up to one year after the purchase date. If you wish to get support after one year, you must purchase a new license key or renew your existing one.
REFUNDS
If you have problems getting the plugin to work, we will be happy to provide a full refund within 30 days of the original purchase. After 30 days, no refunds will be given. Before a refund will be granted, you must allow us to try and help solve any problem you have by opening a support ticket.

A few conditions:

1. We cannot provide refunds due to technical issues unless you allow us to adequately try and assist you. If we are unable to resolve the issue for you, we will provide a refund. Please open a support ticket before requesting a refund for a technical issue.
2. Refunds may only be issued within 30 days of the purchase date. After 30 days no refunds can be processed.
3. Refunds will not be granted if you simply decide not to use the purchased products. As this is a digital product, it's the only way we have to protect our business.

To submit a refund request, please open a support ticket.